Privacy policy

This Privacy Policy explains how Krellixlabs ("Krellixlabs", "we", "us", or "our") collects, uses, discloses, and protects personal data when you use Krellix and related websites, applications, and services (collectively, the "Services").

Krellixlabs is the data controller for personal data described in this Privacy Policy, except where we process data on behalf of customers under separate agreements.

Contact details: Email: support@krellixlabs.com. Address: 100 Greengate, Manchester, UK.

By using the Services, you acknowledge this Privacy Policy.

This Privacy Policy applies to personal data processed through Krellix, including when you create an account, use Free, Plus, or Pro plans, submit content, prompts, files, or messages, contact support, or visit our website and pages that use cookies or analytics.

This Privacy Policy does not apply to third-party websites or services that we do not control.

We may collect account and profile data, including name, email address, account credentials, and preferences.

We may collect user-submitted content, including prompts, text, documents, files, notes, and other content you upload or submit.

We may collect billing and transaction data, including subscription plan, billing status, invoice details, and payment-related metadata.

We may collect support and communications data, including support requests, feedback, and email correspondence.

We may collect technical and usage data, including IP address, device and browser details, app and page interactions, timestamps, diagnostics, and log data.

We may collect cookie and consent data, including cookie identifiers, consent preferences, and related telemetry.

Krellix allows users to submit many types of data, including data that may be sensitive depending on what users choose to input. You are responsible for ensuring you have a lawful basis and required permissions for data you submit to the Services.

We use personal data to provide, operate, and maintain Krellix; authenticate users and secure accounts; process billing and subscriptions; provide customer support; monitor reliability, performance, and abuse prevention; improve product features and user experience; send service-related notices and product communications; and comply with legal obligations and enforce our terms.

Where UK or EU data protection law applies, we rely on one or more of these legal bases: performance of a contract (for providing paid and free Services), legitimate interests (for product security, fraud prevention, and service improvement), consent (for specific communications or non-essential cookies where required), and legal obligation (for tax, accounting, legal compliance, and regulatory requests).

Krellix includes AI-powered functionality. Data you submit may be processed by third-party AI providers to generate outputs and operate product features. AI outputs may be inaccurate or incomplete, and users should independently review important results.

We may share personal data with service providers and subprocessors that help us operate Krellix, payment processors to process transactions, professional advisors where necessary, authorities or regulators where required by law, and successors in a business transaction subject to applicable safeguards.

Krellixlabs does not sell personal information. We may share certain data with third-party service providers for operational purposes. California residents may opt out of any sharing for cross-context behavioral advertising purposes by clicking 'Your privacy choices' in the footer of our website.

Current subprocessors used by Krellixlabs include Stripe, Supabase, Cloudflare, X AI, OpenAI, Gemini, Loops, and Ketch.

Your personal data may be processed in countries outside your own. Where required, Krellixlabs uses appropriate safeguards for international transfers, such as contractual protections and other lawful transfer mechanisms.

We retain personal data for as long as needed to provide the Services, maintain security and business continuity, comply with legal, tax, accounting, and regulatory requirements, and resolve disputes and enforce agreements.

When data is no longer required, we delete or anonymize it in accordance with our retention and backup practices.

We use technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access personal data we hold about you, correct inaccurate data, request deletion of your data, restrict or object to certain processing, request portability of your data, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority.

To exercise rights, contact support@krellixlabs.com. We may need to verify your identity before fulfilling requests.

Krellix is not intended for children under 18, and we do not knowingly collect personal data from children under 18. If you believe a child provided personal data, contact us and we will take appropriate action.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the "Last Updated" date.

For questions or requests related to this Privacy Policy:

Krellixlabs

Email: support@krellixlabs.com

Address: 100 Greengate, Manchester, UK